You all know how much I dislike Wal Mart (haven't been in one in almost a decade), but this rant on the part of Dark Garden reminded me also of how much I dislike Sears.
It's a shame, because they used to be a good company. But I can tell you horror stories of attempting to use their service department for services for which I paid good money. Eventually, trying to get some sort of answer from anyone became virtually impossible. We cancelled all accounts and stopped buying from them (we'd quit buying Kenmore products prior to this, since only Sears will repair them).
What is laughable (or not) is that Dark Garden was doing an investigation and couldn't get a straight answer.
Anyway, we're on a spread-the-word campaign and hoping they have a public relations department (they can't possibly) that searches the web for negative publicity. A longshot, to be sure. But shorter than calling their number and attempting to lodge a complaint with someone who can actually do something about it.